Comprehensive Warranty Policy Coverage

Explore Our Comprehensive Warranty Policy, Designed To Provide You With Peace Of Mind And Assurance For Your Purchases. Our Policy Offers Extensive Coverage Against Manufacturing Defects, Ensuring That You Can Shop With Confidence. Discover The Details To Understand How We Prioritise Your Satisfaction And Guarantee The Quality Of Our Products.

Protecting Your Purchase With Confidence

Making A Claim

Contact Our Dedicated Customer Service Team With Valid Proof Of Purchase And Detailed Documentation Of The Issue You’re Experiencing. Our Experienced Representatives Will Diligently Assess Your Claim, Ensuring A Swift And Efficient Resolution Process. The Essensior Platform Will Meticulously Evaluate Your Claim, Possibly Request Additional Information Or Conduct An Inspection To Understand The Nature Of The Issue Fully. This Thorough Assessment Enables Us To Provide The Most Appropriate Solution Tailored To Your Needs. If Your Claim Is Validated, You’ll Have Various Resolution Options Available, Including Professional Repair Services, Product Replacement.

Hassle-Free Exchange

Our Product Exchange Terms & Conditions Are Designed To Ensure A Hassle-Free Experience For Our Customers. If You Receive A Product That Is Of The Wrong Design Or If There Has Been An Error In Your Order, We Will Gladly Exchange It For The Correct One At No Additional Cost. Similarly, If Your Order Arrives Damaged Due To Delivery Issues, We Will Also Provide A One-To-One Exchange Without Any Charges.

However, If The Product Is Damaged Due To Human Error On Your Part, We Regret To Inform You That We Will Not Be Able To Offer An Exchange. Our Inspection Team Will Use Advanced Machinery To Determine Whether The Damage Is Due To Factory Defects Or Human Error. If Fall In This Situation, The Shipping Cost May Be Occur For Both Way. We Strive To Provide The Best Service And Appreciate Your Understanding. 

Limitations

This Warranty Is Limited To Facilitating The Repair Or Replacement Of Any Defective Products, Ensuring Your Satisfaction And Peace Of Mind. While This Warranty Provides Comprehensive Coverage, Please Note That Additional Consumer Rights May Exist Based On Your Local Jurisdiction, Offering You Added Protection And Benefits. Essensior Platform Retains The Right To Amend Or Adjust The Terms Of This Warranty As Necessary To Uphold Our Commitment To Quality And Customer Satisfaction. We Continuously Strive To Enhance Our Policies To Serve Your Needs And Preferences Better.

What’S We Covered

Defects In Materials And Workmanship Under Normal Use

Our Warranty Covers Any Flaws Or Faults Arising From The Materials Or Craftsmanship When The Product Is Used As Intended. This Includes Products Like Mattresses And Sofas, Ensuring That Your Purchase Is Protected Against Any Manufacturing Defects Encountered During Regular Usage. Warranty Service Includes Repair, Replacement At Essensior Platform’s Discretion. In The Event Of A Valid Warranty Claim, We Offer A Range Of Solutions Tailored To Address The Issue, Whether It Requires Repair, Replacement. Rest Assured, Our Team At Essensior Platform Is Dedicated To Resolving Your Concerns Promptly And Efficiently, Ensuring Your Satisfaction With Our Products And Services.

What’S We Not Covered

Incidental Or Consequential Damages

Our Warranty Does Not Cover Any Incidental Or Consequential Damages That May Arise From The Use Of Our Products. This Includes Damages Resulting From Accidents, Misuse, Or Acts Beyond Our Control. Items Such As Dining Tables And Chairs Are Not Covered Under Our Warranty. Normal Wear And Tear, Improper Care Or Handling, Unauthorized Repairs, Modifications, Commercial Use, Rental, Or Resale Are Also Excluded From Warranty Coverage. It’s Important To Handle Our Products With Care And Follow Maintenance Guidelines To Ensure Longevity And Performance..

Please Don’t Hesitate To Email Our Customer Support Team At inquiry@essensior.com If You Have Questions. Thank You.

Back To Shop Page Click HERE

Back To Main Page Click HERE